Category Archives: Expertise

Expertise by Daniel Goleman

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You are a cultural affairs officer at a US embassy in North Africa, and you get a wire from Washington telling you to show a film featuring an American politician greatly reviled in that country.

If you show it, the locals will find it offensive. If you don’t, headquarters back home will be upset. What do you do?

The officer in this real-life situation recalled, “I knew that if I showed the film, this place would be burned down the next day by about 500 angry students. Yet Washington felt that the film was great.

What I had to do was figure out how to show the film so the embassy could tell Washington we had done as they wished, and yet not offend people in the country.”

His solution? He screened the movie on a holy day when he knew no one would come.

 

From- Working with Emotional Intelligence