This week has been unique in that two of my juniors have managed to make mistakes on two consecutive days.
First it was Lucky. Actually we had to get 2 books printed on an urgent basis. So we made the specs and scope of work for inviting bids from advertising agencies. She prepared a draft note based on our discussions and mailed it to me for checking. She also sent draft letter that was to be sent to agencies after this note was approved. I read the note and found that she had got the two books confused and jumbled up the specs. I corrected the specs and asked her to make same changes in the letter. She got the approvals and sent the mail. Next day when all the sealed bids had been received from agencies, she said one agency guy had called and pointed out the error in specs, as she was telling him something different on phone. She was very hassled, so I told her to calm down and we will see what can be done. I thought over it for few minutes and decided to tell to our boss and ask for her directions. Now I could have gone alone and put the entire blame on her, but I did not do that. I took her along and told boss that there was a mistake and explained the thing to her. She understood did not make too fuss about it and asked us to invite fresh bids. We did so and the issue was resolved. Since Finance was also involved in initial bids, I called up finance guy and said- Lucky had sent mail by mistake and this was how we were tackling. He said ok. Though Lucky sits in front of me and she was not listening. I felt bad in taking her name in front of finance. I had not taken her name in front of our boss. Secondly, I was apprehensive she might have heard in the open hall, so I wanted to come out clear, and said to her- I told finance ur name., though I did not tell ur name to boss. She said-why not sir, when I have made a mistake. Then I realized that I had broken the unwritten code of good conduct by bragging about it. I felt ashamed.
Today, Bob made a blunder. A few thousands calendars had been printed. Bob had supervised the job and today someone pointed out that there was a mistake, so the whole cost was wasted. Bob came to me and told. I kept cool and asked him at what stage the mistake had occurred. He said from the beginning. Bychance boss was not in office and was in a meeting. We asked the printer if the calendars could be salvaged, he said not really. I don’t know why but I was not very perturbed. I told him to remain calm, we will tell boss. It so happened that till late evening boss was in a meeting. So we decided we will tell later. Because if boss comes to know from some other source, she will not like that. And I had learnt from an earlier boss Jim that give negative news to boss first, positive news can wait.
Now I was in fix as there was not much fault of mine. Bob had seen the proofs, sent the okays, checked the final version. I had even asked him if he wanted any help, he said confidently no it’s all in control. Knowing myself, if i go to boss with him, I will end up becoming equally guilty if not more for the fault due to my modesty and definition of leadership. I do not want to be seen as ditching my juniors when they are in trouble. I don’t want to be seen as saying-he made the mistake. He is the culprit, let us hang him. I would rather say-we made the mistake. Boss will automatically believe what I say and consider me equally guilty.
But if I ask Bob to go to boss alone, he will feel deserted and secondly he may say anything to save himself. But that way burden of proving his innocence will be on him. Then I won’t jump and claim role in the mistake. Besides, I always encourage my juniors to go to boss and take responsibility. So they have to go when they make mistakes also.
FInally I have decided that we will go together and I will be cautious in jumping to grab the blame. If boss asks why you did not check- I will tell the truth that I asked him all is well and if my help is required, and bob said no all is well. Besides if every time I save them by sharing the blame equally, they will not get the lesson and become casual. Bob had earlier also made a mistake and he did not learn the lesson since I protected him.
Let us see what boss says.
If the issue does not become too complex, I am also taking it as a learning experience. Since I will have to face many such situations in future. Delegating jobs to my juniors and trusting them. They will make mistakes and I will have to face the brunt. Let us see how Tina tackles this.
BTW, an aside, I told Tom about his profile of activator, and he was not very happy with my assessment and told me so. He though profile fitted Jim and not him.