Customer Service

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Hi guys. Am back with force-feed plugging of my ramblings. But of course it’s just a forced sharing of link i do, thankfully the beauty of fb, linkedin, twitter is that if you have not hidden me already, you can always choose to ignore reading these blabbers. 🙂

So, today i share some good experiences i had as a customer. And how these taught me to be not pessimistic always.

There’s this one Mr. Dua of Orbit Motors in Rourkela who has this unique habit of standing up and greeting when any customer enters or leaves his room. Kool. He must be doing this 200 times a day seeing the rush in his room, but he does it for sure. It feels good, you feel kinda respected. Another thing I liked about him was the advise he gave.We had bought a new car and wanted to have steel guards in the front and back. And Mr. Dua said, “Sir, I would advise you not to buy external safety measures, since every car goes through extensive safety testing with the inbuilt features. The primary purpose of these tests is to ensure that in an accident even if the car gets damaged, the passengers are safe. Any alteration changes the whole dynamics, and safety guards may save damage to car but may result in more damage to you. Still if you want to buy, it’s your choice since I am anyways going to earn some profits on extra things you buy.” Wow just wow.

Another incident i remembered was a young boy named Manoj who had opened a snacks-parlour in Koel Nagar. He had worked in McD in Delhi and had big dreams. When we first went to his shop by chance, we ordered burgers and sanwiches etc. We told him everything was delicious but sandwiches were not upto the mark. That struggling guy who had just opened his shop, did not charge 75 or so rupees for sandwich and offered us another set to compensate. Walking the talk and talking the dreams, maybe. After that anytime we were in mood of some fast food, you know where we went because we knew he was very particular about his quality.

I have had to argue for small things at big restaraunts, and without desired outcome. So a small action by a cashier at Nirulas CP did please me a lot. Actually we had ordered something, and while I was carrying the full tray, some guy bumped into me and whole thing fell on the floor. I went to cashier again and wanted to place an order and make payment. Cashier remembered me and asked “Sir, you had just ordered for these things.” I told him what happened, and he instantly replied, “No issues sir, I will give you another receipt, and you need not pay again.” A cashier empowered with such quick customer service calls. But that was years back. Am not sure of their service standards now.

Lastly two incidents about doctors. One happened last year when dengue was spreading fast. We went to the doctor as one family member had fever. That doctor has a franchisee outlet of a lab in his clinic, and asked him to test for dengue. He said, “It’s not required, if i ask all my patients to get tested for dengue then what kind of doctor i am that I can not even look for the primary symptoms.” Ethical practice at its best.

Then there is this another homoeopathy doc to whom i went for treatment of skin-tags on neck. He said skin warts are curable but not skin-tags. Then he said you can try a medicine for warts if you want to. When i told him i had already tried that, he said then he wont recommend any other medicine. I asked for his consultation fee before leaving and he refused saying when he has not prescribed any cure or medicine, why should he charge. That doc could have pretended to treat me for 3-4 months and charged. And what he did was truly amazing. My salutes doc.

Let me end by a funny quote on customer service i read somewhere “Customer is the king. And king never bargains.” Till next

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About my2twobits

I am a 40+ male PR executive from India. I have deliberately kept my identity hidden so that I can freely, frankly open my heart and share my feelings about people I know from work and outside. Hope you enjoy the resulting emotional free-flow in my posts. I do fear and dread the day when my identity is disclosed and I may be forced to totally delete this blog, unless of course a publisher comes with an interesting offer ;)

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